Anti-Money Laundering Policy

Purpose of this AML Policy

This policy aims to address money laundering, terrorist financing, payment fraud, identity misuse, third-party payment methods, document abuse and concealment of the source of funds.

HellSpin should not be used as a money transfer service, payment intermediary, currency exchange mechanism or a way to conceal the source, ownership, movement or destination of funds. Deposits should support genuine gameplay, and withdrawals may be reviewed where an account, payment or playing pattern presents an elevated risk.

Legal and regulatory framework

HellSpin is described on this website as an external casino brand. Users should check the current operator details, domain-specific licensing, regional availability and applicable rules on the official HellSpin platform. An overseas licence does not by itself establish New Zealand authorisation.

The external operator may apply AML, CTF, KYC, fraud prevention, sanctions and payment security checks. Checks may extend beyond a short public policy, particularly for large transactions, unusual payments, bonuses, VIP activity, location changes or inconsistent information.

Scope of this policy

This policy describes processes relevant to a casino platform such as HellSpin: registration, identity verification, age verification, deposits, withdrawals, payment methods, bonus activity, playing patterns, VIP activity, inactive accounts, crypto payments, suspicious activity and restricted countries.

It applies as an information guide whether activity is completed, attempted, rejected, delayed, cancelled or referred for review by the operator.

Know Your Customer verification

KYC checks identity, age, address, ownership of a payment method and account integrity. In payment and gambling processes, required KYC is not optional and may be requested before a deposit, before a withdrawal or during an account review.

The operator may require KYC at registration, before a first withdrawal, after deposit or withdrawal thresholds are reached, following suspicious activity, a payment-method change, inconsistent information, bonus use, VIP activity or a random review.

• passport, identity card or driving licence;
• proof of address, bank statement or utility bill;
• proof of ownership of a card, bank account, e-wallet or wallet;
• selfie, liveness check or video verification;
• evidence of source of funds or source of wealth;
• additional documents for AML, fraud prevention, payment security or compliance.

Documents must be valid, legible, complete, unaltered and in the player's name. False, third-party, altered or misleading documents may lead to account restrictions or closure.

Age verification

Users must be at least 18 or the higher legal gambling age in their jurisdiction. Minors must not create accounts, deposit funds, play, receive bonuses or request withdrawals.

The operator may request identity documents or additional evidence to confirm age. False age information may be treated as a breach of account and compliance rules.

Source of funds and source of wealth

Source of funds means the specific origin of money used for deposits or play, such as salary, business income, savings, asset sales, investment income or inheritance.

Source of wealth describes a player's overall financial circumstances. It may be relevant where transaction volumes, playing patterns, VIP activity or payment behaviour require a broader risk assessment.

If a player does not provide sufficient evidence, the operator may restrict deposits, delay withdrawals, suspend gameplay or refer the account for review.

Payment method requirements

Players should use only payment methods that belong to them and are registered in their name. The name on a card, bank account, e-wallet or wallet should match the player account details.

Third-party payment methods present a risk and may be rejected unless expressly approved by the operator. The operator may request proof of ownership, return funds to the original method, reject transactions or review an account where third-party payments, stolen instruments or AML risk are suspected.

Transaction monitoring

The operator may monitor transactions, account behaviour, payment patterns, playing patterns, device information, IP data and other risk factors. Monitoring may be automated, manual or a combination of both.

Risk factors may include rapid deposits and withdrawals, little activity between a deposit and withdrawal, multiple payment methods, frequent IP or device changes, geographical inconsistencies, linked accounts, chargebacks, failed payments, unusual bonus activity or conflicting documents.

Prohibited activities

The following activities are prohibited on a casino platform such as HellSpin or may lead to account review, restrictions or closure:

• using the platform for money transfers or routing payments;
• depositing without genuine gameplay;
• using another person's cards, accounts, wallets or payment instruments;
• submitting false, altered or third-party documents;
• opening an account for another person;
• multiple accounts and coordinated bonus exploitation;
• bypassing or refusing required KYC checks;
• bypassing AML, sanctions or geographical restrictions;
• concealing location through VPNs, proxies or similar methods;
• chargeback fraud or misuse of payment disputes;
• using the platform in connection with unlawful activity.

Enhanced due diligence

Enhanced checks may apply where AML, fraud, sanctions or payment risk is elevated. This may involve large transactions, VIP activity, unusual patterns, high-risk jurisdictions, politically exposed person status, conflicting documents or multiple payment methods.

Enhanced verification may include further identity checks, address confirmation, bank statements, source-of-funds evidence, source-of-wealth evidence, video verification, manual compliance review and payment-provider checks.

Sanctions, restricted countries and high-risk jurisdictions

The operator may screen players, payment methods, countries, IP addresses, devices, wallets and other information against sanctions lists, restricted countries, licensing restrictions, payment-provider rules and internal risk controls.

In New Zealand and other regulated markets, users must check local legality, regional availability and licensing before registering or depositing. Users must not bypass geographical restrictions, sanctions checks or legal restrictions.

Players or payments connected with high-risk jurisdictions may face additional checks. The operator may request documents, restrict deposits, delay withdrawals, reject transactions or refuse registration where the risk is unacceptable.

Account restrictions and withdrawal review

The operator may restrict an account where required for AML, CTF, fraud prevention, payment security, sanctions, licensing obligations or internal risk assessment.

Restrictions may include blocking deposits, delaying withdrawals, disabling bonuses, suspending play, freezing account access, limiting payment methods, cancelling pending transactions, requesting further verification or closing an account.

Withdrawal requests may be reviewed before processing. A withdrawal may be delayed if KYC is incomplete, payment-method ownership needs confirmation, bonuses need checking, suspicious activity requires analysis or further AML review is necessary.

Cryptocurrency transactions

This section applies only if cryptocurrencies are expressly available in the HellSpin cashier. If crypto payments are not supported, users should not attempt deposits or withdrawals through unsupported methods.

Crypto transactions, if available, may be subject to AML and sanctions checks, wallet screening, transaction monitoring and source-of-funds assessment. Transactions linked to mixers, sanctioned wallets, fraud, stolen funds, high-risk exchanges or suspicious sources may be rejected, delayed or investigated.

Record retention, privacy and confidentiality

The operator may retain records required for AML, fraud prevention, payment security and legal, regulatory or business purposes. These may include KYC documents, transaction history, payment details, account activity, communications, IP logs, device information, risk assessments and compliance notes.

Personal information is processed under the relevant privacy policy. Access to compliance information should be limited to people, service providers or authorities who need it for legitimate operational, legal, security or compliance purposes.

Contact

Questions about verification, AML checks, payment reviews or account restrictions should be directed to the external operator's official support service. For general questions about this information website's content, use the contact address in the footer.

Compliance enquiries may require account verification. This website cannot approve a withdrawal, make a KYC decision or replace the operator's checks.

AML FAQ